Shipping policy
1. Delivery range: We provide global delivery services, so you can enjoy our products and services no matter where you are. Please provide an accurate delivery address and contact information when placing an order to ensure the goods can be delivered smoothly.
2. Delivery method: We cooperate with many well-known logistics companies and provide a variety of delivery methods, including standard delivery, fast delivery, and economical delivery. The delivery method will be determined according to your location, the weight and volume of the goods, and your delivery speed.
3. Delivery time: The delivery time will vary depending on your chosen delivery method and destination. Generally speaking, standard delivery takes 3-7 working days in most areas, and fast delivery can be shortened to 1-3 working days. For remote areas, delivery time may be longer. All delivery times are estimates, and the actual time may be delayed due to holidays, weather, or force majeure.
4. Delivery fee: The delivery fee will be calculated based on the delivery method you choose, the weight and volume of the goods, and the delivery destination. When you place an order, the system automatically calculates and displays the delivery fee. Additional delivery fees may be required for large items or special delivery requirements.
5. Logistics tracking: We will email you logistics tracking information once your order is shipped. You can track the status of your order at any time on our website or through the logistics company's website. Please stay tuned to understand the progress of delivery.
6. Delivery confirmation and signature: We require the recipient to sign for confirmation during the delivery process. If you cannot sign in person, you can designate someone else to receive the goods on your behalf, but you must ensure that the person who gets the goods on your behalf can receive the goods on your behalf. If no one signs for the goods, the logistics company may return the goods to the warehouse, and you may need to pay additional delivery fees for re-delivery.
7. Special situation handling: Delivery time may be extended due to extreme weather, public holidays, or force majeure. In these cases, we will do our best to coordinate with the logistics company to complete the delivery as soon as possible. We apologize for any delivery delays caused by special reasons and will notify you promptly.
8. Contact us: If you have any questions or need help with delivery, please get in touch with us through our customer service system. We will wholeheartedly answer your questions and provide the necessary support.
9. Shipping Policy Updates: We reserve the right to update our shipping policies promptly based on policy adjustments by logistics service providers and market changes. We recommend that you carefully read the latest shipping policies before placing an order to ensure that you understand the shipping process and costs. Through our shipping policies, we are committed to providing efficient, safe, and convenient shipping services to make your shopping experience more enjoyable.